Frequently Asked Questions
If you have any questions, please feel free to contact us. Email: [email protected]
1. What products does IDPARK sell?
·Driver’s Licenses
·Scannable IDs
2. How do I place an order?
Placing an order with IDPARK is simple:
- Browse our product catalog and select the Scannable IDs or other product you wish to order.
- Fill out the customization form (if applicable) with your personal details.
- Review your order and proceed to checkout.
- Enter your shipping address and payment information.
- After payment confirmation, you will receive an order confirmation email with a tracking number once your order ships.
3. Is it legal to purchase Scannable IDs
The use and purchase of Scannable IDs are subject to local laws and regulations. IDPARK does not endorse or encourage illegal activity. It is the responsibility of the customer to ensure compliance with local laws before making a purchase. IDPARK is not liable for the use of any products once they are in the possession of the customer.
4. Will my order be discreetly shipped?
Yes, we take your privacy seriously. All orders from IDPARK are shipped in discreet packaging with no indication of the contents. The package will appear as a regular parcel, so no one will be able to tell what’s inside. Additionally, the shipping label will not indicate IDPARK or mention Scannable IDs.
5. What is the shipping time for my order?
International Standard Shipping: 7-14 business days
6. How much does shipping cost?
Shipping costs are determined by the weight of your order and the destination. During checkout, you will be presented with the available shipping options and their corresponding fees. IDPARK also offers free shipping promotions from time to time, so check our website for special offers.
7. Do you offer worldwide shipping?
Yes, IDPARK offers worldwide shipping. We can ship to most countries, but there may be restrictions on certain products depending on local regulations. If your country is not supported, we will notify you and work with you to find an alternative solution.
8. What should I do if my order is delayed or lost?
If your order is delayed, you can track it using the tracking number provided after shipment. In case your order is lost or stolen, please contact us within 3 days of the estimated delivery date. We will assist you in tracking the package and filing a claim with the courier if necessary. However, we are not responsible for any lost or stolen packages after delivery has been confirmed.
9. What happens if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photographic evidence of the damage. We will investigate the issue and either send a replacement or offer a refund, depending on the situation. In the case of shipping damage, we may require the damaged item to be returned before issuing a replacement or refund.
10. How can I contact customer support?
If you have any questions or issues, our customer support team is available to assist you:
- Email: order@idpark.ph
- WhatsApp: +1 2673015403
- Address: G3W2+23F Futian District, Shenzhen, Guangdong Province, China
Our customer support team is available 24/7 to help resolve any issues you may encounter.
11. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on the courier’s website. If you experience any issues with tracking or shipping, please don’t hesitate to reach out to us for assistance.
12. How do I cancel or modify my order?
Once an order is processed and shipped, we are unable to cancel or modify it. However, if you need to make a change before it is processed, please contact us as soon as possible at order@idpark.ph. We will do our best to accommodate any changes to your order if it has not yet entered the shipping process.
13. What are your payment methods?
We accept various forms of payment, including:
- Credit/Debit Cards
- PayPal
- Bank Transfers
- Cryptocurrency (Bitcoin, Ethereum, etc.)
During checkout, you will be able to select your preferred payment method.
14. Can I get a refund for my order?
Refunds are only offered in cases of shipping errors, damaged products, or other issues caused by us. If you receive a damaged item or your order does not meet the quality standards expected, please contact us within 3 days of receiving your order. In these cases, we will provide a refund or a replacement.
Refunds are not available for:
- Orders placed with incorrect shipping details
- Custom orders that have been fulfilled
- Products used in violation of local laws
15. How do I keep my Scannable IDs secure?
While IDPARK provides high-quality Scannable IDs, it is your responsibility to ensure that the ID is used legally and kept safe. If you lose your Scannable IDs or suspect that it has been stolen, please take immediate action to report it to the relevant authorities. IDPARK cannot be held responsible for misuse or loss once the product is in your possession.
16. Can I buy Scannable IDs in bulk?
Yes, IDPARK offers bulk ordering options for those who wish to purchase multiple Scannable IDs.The more you buy, the more discounts you get.
17. Are your Scannable IDs 100% guaranteed to pass security checks?
While we create highly realistic and secure Scannable IDs, IDPARK cannot guarantee that any Scannable IDs will pass every security check or be accepted in every situation. The use of Scannable IDs is subject to legal restrictions in many places. We advise that you understand the legal risks in your country before making a purchase.
18. Do you offer custom Scannable IDs?
Yes, we offer custom Scannable IDs where you can personalize the details on the ID card, such as name, date of birth, address, and more. If you have specific design or security feature requests, we can work with you to create the perfect ID. Please contact us for custom orders.
19. Can I track my payment?
If you have made a payment and want to track it, you can do so through your payment provider (e.g., credit card or cryptocurrency platform). You will receive a payment confirmation from IDPARK once the payment is processed. If you encounter any issues with payment or need assistance, please reach out to us via order@idpark.ph.