At IDPARK, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help. This policy explains the process for returns, exchanges, and refunds, as well as conditions under which they are applicable.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- Return Period: Returns must be requested within 3 days from the date of delivery.
- Condition: The item must be in unused, unopened, and undamaged condition. It must also be in the original packaging, including all accessories, manuals, and tags.
- Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, must be provided.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including but not limited to:
- Personalized or Custom Orders: Any items that were made to order or personalized for the customer.
- Sale or Clearance Items: Items marked as “final sale” or heavily discounted are non-returnable unless defective.
- Gift Cards: These are non-returnable and non-refundable.
- Digital Products: Downloads, software, or digital media that have been opened or accessed are non-returnable.
3. How to Initiate a Return
If you are eligible to return your product, please follow these steps:
- Contact Us: Within the return period, send an email to order@idpark.ph with the following details:
- Your order number
- The item(s) you want to return
- The reason for return
- Photos of the product (if damaged, defective, or incorrect)
- Return Authorization: Upon approval, we will send you a Return Authorization Number (RAN) and instructions on how to return the item. Please do not return the item without first obtaining authorization.
4. Shipping for Returns
- Return Shipping Cost: The customer is responsible for return shipping costs, except in cases where the product is defective, damaged, or incorrect. In these cases, we will cover return shipping costs.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without tracking information.
- Return Address: You will be provided with the return address once your return is authorized. Please do not send the return to the address on your package without prior approval.
- Return Packaging: Please ensure the item is securely packaged in its original packaging to avoid any damage during return shipping. We are not responsible for any damage that occurs while the product is being returned.
5. Refunds Process
Once we receive the returned product, we will inspect it to verify that it meets the return eligibility criteria. The refund will be processed based on the following conditions:
- Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.). Refunds to bank accounts or other non-transactional payment methods may take longer.
- Processing Time: Once the return is received and approved, the refund will typically be processed within 5-10 business days. Please note that depending on your bank or payment provider, it may take up to 14 days for the refund to appear in your account.
- Partial Refunds: If the item is returned with visible signs of use, damage, or if the product is missing parts, a partial refund may be issued based on the condition of the returned item. This decision will be made at our discretion.
6. Defective or Damaged Items
If your product arrives damaged or is found to be defective, you may be eligible for a full refund or replacement. The process for defective or damaged returns is as follows:
- Reporting the Issue: Contact us at order@idpark.ph within 3 days of receiving the item. Provide the following details:
- Your order number
- Photos of the damaged or defective product
- A detailed description of the issue
- Return Shipping: If the item is defective or damaged upon arrival, we will provide a prepaid return shipping label to cover the cost of return shipping.
- Replacement or Refund: After receiving and inspecting the damaged or defective product, we will issue either a replacement or a full refund for the item. You will also be refunded for any shipping costs associated with the return.
7. Exchanges
At this time, IDPARK does not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product. The return process for refunds is outlined above.
8. Cancellations
If you wish to cancel your order, please contact us immediately at order@idpark.ph. We will attempt to cancel your order if it has not been processed or shipped.
- Order Cancellation Before Shipment: If the order has not yet been shipped, we will cancel it and provide a full refund.
- Order Cancellation After Shipment: If the order has already shipped, please follow the return process outlined above once you receive the product.
9. International Returns
For customers outside of United States, the following additional conditions apply:
- Return Shipping Costs: International customers are responsible for return shipping costs unless the item is defective or damaged.
- Customs Fees: International returns may be subject to customs duties or taxes, which are the responsibility of the customer. We recommend you mark the return package as “returned goods” to avoid unnecessary customs fees.
- Processing Time: International returns may take longer to process due to shipping time.
10. Restocking Fees
In some cases, we may charge a restocking fee for returned items. This will be deducted from the total refund amount and will be specified at the time of return authorization.
11. Contact Information
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please contact us at:
IDPARK
Email: order@idpark.ph
Phone: WhatsApp
Address: G3W2+23F Futian District, Shenzhen, Guangdong Province, China
Conclusion
We strive to ensure that your shopping experience with IDPARK is as smooth as possible. If you have any questions regarding our refund and return processes, or need help with an issue, don’t hesitate to reach out to us. Your satisfaction is important to us, and we’re committed to resolving any concerns quickly and fairly.